Our Commitment
At Stellar Window Cleaning, we believe everyone deserves equal access to information and services. We are committed to ensuring our website is accessible to people with disabilities in accordance with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C).
Standards We Follow
Our website has been designed and developed to meet or exceed the following accessibility standards:
- ADA Title III — requiring businesses open to the public to provide equal access to goods, services, and facilities
- WCAG 2.1 Level AA — the international standard for web content accessibility
- Section 508 — federal accessibility standards for information technology
- CCPA / GDPR — data privacy regulations protecting all users, including those with disabilities
Accessibility Features
We have implemented the following features to make our website accessible:
- Alternative text: All meaningful images include descriptive alt text for screen readers
- Keyboard navigation: The entire site can be navigated using only a keyboard (Tab, Enter, Space, Escape)
- Skip-to-content link: A skip link appears on first Tab press to jump past navigation menus
- Color contrast: Text and background colors meet WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text)
- Scalable text: Pages support zoom up to 200% without breaking layout
- Form accessibility: All form fields have associated labels, required fields are marked with aria-required, and success/error messages use aria-live regions
- Logical heading structure: Heading tags (H1-H6) follow a sequential, hierarchical order on every page
- ARIA landmarks: Navigation, main content, and footer are marked with ARIA labels for screen reader navigation
- Reduced motion: Animations and transitions are disabled for users who set the prefers-reduced-motion preference
- Cookie consent: A cookie consent banner with Accept/Decline options is provided, with full disclosure in our Privacy Policy
Third-Party Content
Our website links to third-party content (Google Maps, social media platforms). While we cannot control the accessibility of these external sites, we strive to link only to accessible resources and encourage third-party providers to maintain their own accessibility standards.
Known Limitations
While we strive for full accessibility, there may be areas of our website that are not yet fully accessible:
- The contact form relies on the user's email client (mailto: protocol) to submit — users without a configured email client may need to contact us directly by phone
- Some third-party embeds (Google Maps) may have accessibility limitations outside our control
We are actively working to address these limitations and welcome your feedback.
Feedback & Reporting
If you encounter any accessibility barriers on our website, please let us know. We take accessibility feedback seriously and will work to resolve issues promptly.
- Email: stellarwindowsbend@gmail.com
- Phone: (541) 800-1876
- Attn: Kyle Fraser, Stellar Window Cleaning
Please include the page URL and a description of the issue so we can identify and fix it.
Compatibility with Assistive Technology
Our website is designed to be compatible with major screen readers and assistive technologies, including:
- NVDA (NonVisual Desktop Access)
- JAWS (Job Access With Speech)
- VoiceOver (macOS and iOS)
- TalkBack (Android)
- Dragon NaturallySpeaking (voice recognition)
Ongoing Efforts
Accessibility is an ongoing process. We regularly review our website for compliance, update our accessibility features as standards evolve, and train our team on accessible design practices. If you have suggestions for improvement, we welcome your input.
Contact Us
If you have questions about this Accessibility Statement or need assistance accessing any content on our website, please contact us:
- Email: stellarwindowsbend@gmail.com
- Phone: (541) 800-1876
- Mailing address: Stellar Window Cleaning, Bend, Oregon