1. Introduction
Stellar Window Cleaning ("we," "our," or "us") is a window cleaning and exterior maintenance service based in Bend, Oregon. We are committed to protecting your privacy and complying with all applicable data protection laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the Oregon Consumer Privacy Act (OCPA).
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Contact form: Name, email address, phone number, property type, and project details
- Phone or email inquiries: Any information you share during communications with us
- Service scheduling: Property address, access instructions, and service preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website (how you found us)
- General geographic location (city/region)
This information is collected through cookies and similar technologies. See our Cookie Policy below for details.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Schedule and perform cleaning services
- Send service-related communications and appointment reminders
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), our legal bases for processing your personal data are:
- Consent: When you submit our contact form or agree to receive communications
- Contract: When processing is necessary to provide services you've requested
- Legitimate interest: For improving our services and website functionality
5. Cookie Policy
Our website uses cookies to improve your browsing experience and analyze site traffic. We use the following types of cookies:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (only activated if you consent)
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings and through our cookie consent banner, which appears when you first visit our site. You may withdraw your cookie consent at any time by clearing your browser's local storage.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer records are typically retained for 7 years for business and tax purposes. Contact form submissions that do not result in service are retained for 12 months.
7. Data Sharing
We may share your information with:
- Service partners: Subcontractors who assist with cleaning services (under confidentiality agreements)
- Payment processors: If we use a third-party payment system (we do not store payment data)
- Legal authorities: When required by law, court order, or government regulation
We never sell your data to marketers or advertising companies.
8. Your Rights
8.1 CCPA Rights (California Residents)
California residents have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell data)
- Non-discrimination: We will not discriminate against you for exercising your rights
8.2 GDPR Rights (EEA & UK Residents)
Residents of the EEA and UK have the right to:
- Access your personal data (right of access)
- Rectify inaccurate or incomplete data
- Request erasure of your data (right to be forgotten)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
8.3 Oregon Consumer Privacy Act (OCPA)
Oregon residents have similar rights to CCPA, including the right to access, correct, and delete personal data, and to opt out of targeted advertising and profiling.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
10. Accessibility Commitment
Stellar Window Cleaning is committed to making our website accessible to all users, including those with disabilities. Our website complies with the Americans with Disabilities Act (ADA) and WCAG 2.1 Level AA standards. For details, see our Accessibility Statement.
11. Children's Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
12. International Users
If you access our website from outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction. By using our website, you consent to this transfer.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: stellarwindowsbend@gmail.com
- Phone: (541) 800-1876
- Attn: Kyle Fraser, Stellar Window Cleaning